Learning Goal: I’m working on a management discussion question and need support to help me learn.
Description:
Many businesses utilize waiting lines to manage customer service. For example, banks, amusement parks, supermarket checkouts, fast food restaurants, call centers, check-in counters at airports, emergency departments of hospitals, and so many more. In the course of your week, consider an experience you had that led to a temporary demand for service that exceeded capacity, for example, variation in service duration or arrival rates, which led to a waiting line.
Address the following requirements:
- Explain common measures of system performance and which of the common measures may be most effective for the business where you experienced a waiting line.
- Describe why that measure would be effective and develop a strategy to minimize the waiting line while minimizing cost.
- Develop a calculation to aid the business in making their operational choices
- Policy:
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- Student must apply Saudi Electronic University academic writing standards and APA style guidelines.
- Support your submission with course material concepts, principles, and theories from the textbook along with at least two scholarly, peer-reviewed journal articles.
- A mark of zero will be given for any submission that includes copying from other resource without referencing it.
- Plagiarism percentage must very very low.
- At least 3 references.
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