Learning Goal: I’m working on a business multi-part question and need an explanation and answer to help me learn.
- Create a bias-free, conversational message which actively engages the message recipient
- Describe techniques to improve the clarity and readability of a message
- Explain the value of revising, tailoring, and proofreading a message before finalizing it
Share an example of a poorly written/inappropriate email message you have received. What makes it a poor message? How would you revise it? Please try to find an example to share, but if you are not able to find a personal example, discuss how you can increase the readability of email messages and support your discussion with outside resources.
RESPONSE PARAMETERS
- Post a discussion of substance to address all parts of the topic. Use outside sources to support your discussion and be sure to use APA format for all citations and references
RESOURCES
Learning Objectives
After completing this lesson, you should be able to:
- Identify the types of communication media for both traditional and digital communication
- Create a bias-free, conversational message which actively engages the message recipient
- Describe techniques to improve the clarity and readability of a message
- Explain the value of revising, tailoring, and proofreading a message before finalizing it
- Identify issues to consider when distributing a message
Now What Do I Do? This Message Won’t Write Itself!
You’ve planned your message. You know your audience. You’ve gathered the information for the message, and you’ve outlined what you want to say. Now what? The actual writing of the message is hard. How do you create a message that will say what you want to say, not offend anyone, and keep your audience engaged? And once you manage to get the message drafted, it’s even harder to know how to revise it and tailor it so it’s just right. In this presentation, we’ll add to what you’ll be reading in the textbook about writing and delivering the message by providing some examples of what to say, how to say it, what to do once it’s written, and how best to deliver it to your intended audience.
Reading
Bovée, C. L., & Thill, J. V. (2019). Business communication essentials: Fundamental skills for the mobile-digital-social workplace. (8th ed.) Pearson. ISBN: 978-0-13-472940-4
- Chapter 4: Writing Business Messages
- Chapter 5: Completing Business Messages
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