Week 3 D1
D.S.
Facial expressions, gestures, and body language are physical types of movements and are referred to as nonverbal communication. Nonverbal communication shows a person how may be feeling regarding a situation or even how to approach people in a situation. The way a person moves his or her mouth, eyes, or even eyes or brows can tell you how they may feel in that current situation. Gestures provides unintentional and intentional information, for example, nodding, and hand or head movement convey messages to others. Depending on how someone is positioned in a situation shows how he or she may be feeling. It is important to pay attention to nonverbal communication because it can show you a person’s intentions, if they are motivated and how they are feeling. “Communication is not only spoken through word and listening but it can also be communicated with the physical”(Rane,2010,p. 17).
Two miscommunication issues that could arise getting the wrong concept of a situation and receiving the wrong information or misunderstanding. You may not know how to approach someone if you do not understand nonverbal communication. How you communicate nonverbal communication is how someone views you, therefore sending confusing or negative signs can be an issue.
The issue can be addressed by paying close attention to how a person is using their nonverbal communication. Understanding and learning the necessary skill to determine what nonverbal communication is being used. Most time if a person knows the situation you can determine what communication is being used.
Rane, D. B. (2010). Effective body language for organizational success (Links to an external site.). IUP Journal of Soft Skills, 4(4), 17–26.
Week 3 D2
B.H.
Nonverbal communication is just as important in a virtual setting as it is in an office setting. Though there is no physical handshake there is a formal greeting and an invitation to join in the conversation. Virtual setting presents similar and different challenges when communicating. I have been guilty of answering emails when in meetings or sending internal messages about what is discussed. This has left me missing pieces of information that I could have found useful. As nonverbal cues dictate a great deal of what we communicate (Baack, D. 2021), I have been guilty of not making eye contact with the camera. A simple thing but it could display a lack of interest to the speaker. Often times I will look at the background of someone’s video and mention or inquire on certain items.
Proper preparation of a virtual meeting is the same as that of an office meeting. First start with a discussion topic. Once the topic discussion is agreed upon, then gather the information. Make sure that the information that has being gathered is factual. I like to utilize graphs and visual aids in presentations and feel that they help to deliver the spoken context in a tangible format. Agree upon the best tool to deliver the information. Then present it using a format that everyone has access to and more importantly are comfortable using. This will help in minimizing distracting behaviors in a meeting.
There are many behaviors that are distracting in a meeting. One of the most distracting are office phones and emails. When in a meeting when a member of that meeting stops the group to take a call, it sends a message of its not important. Though we would all like to believe that this does not happen it occurs quite often.
In the article Effective body language for organizational success, Rane quotes Psychologist Paul Ekman says, “We talk with our vocal cords, but we communicate with our facial expressions, our tone of voice and our whole body.” (2010). It is imperative that we are mindful of eye contact, engaged conversation, body posture, and responsiveness. When we are slow to answer, it could be that we are thinking of a response yet interpreted of not paying attention. When we slump our shoulders, it could be that we are heavy in thought but perceived to be disengaged. We must be mindful of our nonverbal cues and body language at all times.
References:
Baack, D. (2021). Management communication (2nd ed.). Zovio.
Rane, D. B. (2010). Effective body language for organizational success (Links to an external site.)Links to an external site. . IUP Journal of Soft Skills, 4(4), 17–26.
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